Get in touch
Contact us
Support: support@numerari.io
One address reaches us, and a person answers it. Email support@numerari.io and tell us what you need — there is no ticket maze and no phone tree.
What to write to us about
- Getting started — you want to see whether Numerari fits how your business actually pays people.
- Support — something is not working, or a payout did not do what you expected.
- Billing — questions about your subscription or the checkout transaction fee.
- Security — see the dedicated note below; please use this route for anything sensitive.
- Press and partnerships — we read these too.
Reporting a security issue
If you believe you have found a vulnerability, email us with “SECURITY” in the subject line and we will prioritise it. Please give us a reasonable window to fix the issue before disclosing it publicly.
Please do not include private keys, seed phrases, passcodes, or recovery material in any message to us. We never need them, we cannot use them, and no genuine request from Numerari will ever ask you for them.
Before you write about a payment
Numerari is non-custodial, which shapes what we can help with. We can explain what happened, show you the on-chain record, and fix problems in the software. We cannot reverse a confirmed transaction, recover funds sent to a wrong address, or restore a lost wallet passcode — nobody can, including us.
If a payment has gone somewhere unexpected, send the transaction hash and we will help you read what the chain says.